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These terms set out what you agree to when you open and use your fc365 account, from how transactions are processed through Touch 'n Go eWallet, DuitNow, and FPX to how your access and data are managed. Read through before you start — your continued use of the platform means you accept what is written here.
Your fc365 account is governed by the terms set out on this page. By accessing the lobby — whether you are browsing live casino tables, dropping into a slot session, or reviewing your account wallet — you are agreeing to operate within these conditions. These terms apply to all account activity including deposits made through Touch 'n Go eWallet, DuitNow, or FPX, wagers placed across the games catalogue, and any support interactions you initiate. Access to fc365 depends on local law and is available only in eligible regions. It is your responsibility to confirm that use of this platform is permitted under the laws that apply to you. We do not represent that access is lawful in every jurisdiction, and we may restrict or suspend accounts where eligibility cannot be confirmed. We may update these terms from time to time. When we do, we will reflect the change on this page. Continuing to use your account after an update means you accept the revised terms. If any part of these conditions changes in a way that materially affects your account, we will provide reasonable notice through the contact path registered to your profile.
These terms cover your fc365 account and the activity that runs through it. Understanding the boundary helps you know where this policy applies and where separate conditions or third-party terms take over.
Your login credentials, session activity, and account wallet all fall under these terms. Any action taken through your registered account — including deposits via FPX or Touch 'n Go eWallet and game activity in the lobby — is subject to this policy.
Deposits and withdrawals processed through supported payment rails such as DuitNow and Touch 'n Go eWallet are covered here. The platform records each transaction in your account history, which you can review after login.
The games, tables, and lobby content made available on fc365 are subject to these terms. This includes titles from the studios we carry and the conditions under which that content is presented to your account.
Payment providers, banking networks, and any external services you use to fund your account operate under their own separate terms. We are not responsible for how those third parties manage your data or process your instructions.
You have several concrete actions available to you as an account holder. Your transaction history is stored in your account dashboard and is accessible after login — this gives you a verifiable record of every deposit and withdrawal processed through Touch 'n Go eWallet, DuitNow, or FPX. If the details held on your account are out of date or incorrect, you can update them through the account settings section; follow the fields and verification prompts shown there. If you have a question about how your data is used or want to understand what we hold on your account, our support team is the right starting point. Contact details are in the support section below. For requests that go beyond routine account help — such as asking us to remove or correct records — put your request in writing through the same contact path so we have a clear record of what you have asked for and when.
Log in to your account dashboard to see the full transaction history associated with your profile, including all deposits and withdrawals across supported payment methods.
Head to account settings to update your registered details. Follow the verification steps shown on screen — the fields there will guide you through what is required.
If something in these terms is unclear or you want to know more about how a specific condition applies to your account, reach out to our support team using the contact paths on this page.
For formal requests about your account data or records, contact us in writing through the support channel below. Written requests give both sides a clear reference point for what was asked and agreed.
If you need to ask about something in these terms or raise a concern about your account, we have straightforward ways to get in touch. Choose the channel that suits your situation — routine account questions, policy queries, and written requests are all handled through the options below.
Open the chat widget from your account page for real-time assistance with account access, transaction queries, and policy questions.
Send a written query or formal request to our support address. Email is the right channel for anything that needs a documented response or follow-up.
The Help Centre in your account dashboard covers common questions about account management, payment methods including Touch 'n Go eWallet and FPX, and how these terms apply to specific situations.
We apply standard account security practices to protect the information held under your fc365 profile. Sessions are protected, and access to your account requires authentication through the login path you set up at registration. We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations — the current retention period is shown in the account settings area after login.
Account data including your profile details and transaction history is held securely and used to operate your account. We do not share your personal data with third parties except where required to process payments through rails like DuitNow and FPX or where law requires it.
We use cookies to keep your session active, remember your lobby preferences, and understand how account pages are used. Cookie preferences can be managed through the settings shown on the site — your choices are stored against your browser.
Your account is protected by your login credentials. If you believe your account has been accessed without your permission, contact support immediately using the chat or email channel above. Do not share your login details with anyone.
To request a correction to your account records or ask about how these terms apply to your situation, contact us in writing. The current state of any request is tracked through the support case opened when you get in touch — you can follow up using the same channel.
These are the questions we hear most often about how our terms work and what they mean for your account.
The current terms are always on this page. We update this page when conditions change and note the revision at the top of the document. There is no separate version sent by email — this page is the authoritative source.
Yes. Any transaction processed through your fc365 account — whether funded by Touch 'n Go eWallet, DuitNow, FPX, or another supported method — is subject to the terms set out here. The payment provider's own terms also apply on their side.
Contact our support team immediately through live chat or email. We will review the activity log on your account and advise on next steps. Do not wait — flag it as soon as you notice anything unusual and we will act from there.
Yes. Send a written request through our support email explaining what you want corrected or removed. We will confirm receipt and follow the process applicable under relevant law. The timeline for this depends on the nature of the request.
We retain records for a defined period after account closure as required by applicable regulations. The retention period shown in your account settings reflects the current requirement. After that period, personal data is handled in line with our data policy.
Access depends on local law and is available only in eligible regions. The terms themselves remain the same regardless of where in Malaysia you are accessing the platform, but eligibility to use the platform at all depends on whether access is permitted under the laws that apply to you.