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This page sets out how fc365 collects, uses and protects the personal information tied to your account — from registration through to wallet activity with Touch 'n Go eWallet and FPX. Access to fc365 and the handling of your data depends on local law and is available where local law permits.
When you open an account with fc365, we collect the details you provide during registration — your name, email address, contact number and payment identifiers linked to Touch 'n Go eWallet or FPX. This information is used solely to operate your account, process transactions and respond to support requests. We do not sell your personal data to third parties or share it outside the purposes stated in this policy. Data is stored on secured infrastructure with access controls limited to staff whose role requires it. Where your account involves Touch 'n Go eWallet or FPX transactions, those payment rails operate under their own privacy frameworks; fc365 receives only the transaction confirmation and reference needed to credit your account wallet. Cookies and session data are collected when you browse our lobby — this covers navigation choices, device type and session duration, and is used to keep your login active and recall your last game category. You can adjust cookie preferences through your browser settings at any time. We retain account records for as long as your account remains active and for the period required under applicable law after closure. Any request to delete data ahead of that period will be assessed against our legal retention obligations and you will be told the outcome in writing.
Payment reference only
Transaction confirmation data
Login and support contact
Lobby navigation and login state
This policy applies to all personal data processed through the fc365 platform when you access it in a region where local law permits. The four areas below mark what falls inside this policy and what is governed separately.
Registration details, login credentials and session activity on the fc365 platform are fully covered by this policy. We control how that data is stored, who can access it and how long it is kept.
Deposits and withdrawals processed via Touch 'n Go eWallet or FPX involve those providers' own privacy terms. fc365 holds only the reference data needed to update your account wallet balance — the full transaction record sits with the payment provider.
Game session data, lobby navigation and RNG activity recorded while you play on fc365 fall within this policy. That data is used for account history, fairness auditing and support purposes only.
Links or integrations that take you outside the fc365 domain — including game studio portals or external support tools — are governed by those third parties' own policies. We are not responsible for how external services handle your data once you leave our platform.
As an fc365 account holder in a supported region, you have clear paths to act on your personal data without needing to explain why. Log into your account dashboard to view the information we hold against your profile — your registered contact details, linked payment methods and transaction history are all visible there. If anything is recorded incorrectly, the account settings page lets you update most fields directly; for changes that require verification on our end, raising a support ticket is the fastest route. You can ask us to confirm exactly what data we process and for what purpose by contacting the support team in writing. Where local law grants a right to restrict or object to certain processing, we will assess the request and respond with a clear outcome. Requests involving data deletion are handled against our legal retention schedule and you will receive a written reply.
Log into your fc365 account dashboard to see registered details, payment method references and session history at any time.
Update most personal details directly in account settings. Fields requiring identity verification can be corrected by submitting a support request with the correct information.
Send a written query to our support team to confirm what data we hold, why we process it and how long we keep it. We reply within the timeframe required under applicable law.
Where your local law grants restriction or deletion rights, submit a request through our support channel. We will assess it against our retention obligations and give you a written outcome.
If you have a question about how fc365 handles your personal data, or you need to exercise a right listed in this policy, these are the channels to use. State your registered email address so we can locate your account record.
Start a chat session from the help icon in your account dashboard. Have your registered email ready so the agent can pull up your account record without delay.
Send your privacy query or data request to our support address listed in the account help section. Written requests are acknowledged and a reference number is provided for follow-up.
The help centre inside your logged-in account covers common privacy questions — how to update your details, how cookies work and where to find your transaction history — without needing to contact the team.
fc365 applies access controls, encrypted data storage and session management to protect the personal information in your account. Changes to this policy will be posted on this page with the date of revision noted at the top.
We use cookies to keep your lobby session active and to remember your last game category. Strictly necessary cookies run by default; preference and analytics cookies can be turned off in your browser settings at any time.
Your account credentials are stored in hashed form. Login activity is logged and unusual access patterns are flagged for review. If you notice account activity that is not yours, contact support immediately via live chat.
Account records are kept while your account is active and for the period required by applicable law after closure. Payment reference data from Touch 'n Go eWallet and FPX transactions is retained in line with financial record requirements.
When this policy is updated, the revised version is posted here with the effective date. Continued use of your fc365 account after a revision means you have seen the updated terms. For material changes, we will notify you via your registered email address.
Answers to the questions account holders in Malaysia ask most often about how fc365 handles personal data.
We collect your name, email address, contact number and the payment identifiers you link during account setup — for example the reference associated with your Touch 'n Go eWallet or FPX account. We do not store full payment credentials on our servers.
Game studios such as PG Soft and Spadegaming receive only the session data needed to run the game you are playing — for example a session token and stake values. They do not receive your name, email or payment details. Their handling of session data is covered by their own privacy terms.
Log into your account and open the dashboard. Your registered profile details, linked payment method references and transaction history are all displayed there. If you need a formal data summary, raise a written request through the support channel and we will compile it for you.
Yes. Submit a deletion request through live chat or the email support channel. We assess every request against our legal retention obligations — some financial and identity records must be kept for a defined period under applicable law. We will tell you exactly what can be deleted immediately and what must be retained, and for how long.
Account records are retained for the period required under applicable law after closure, then deleted or anonymised. During that retention window your data is not used for any active purpose. You can ask us to confirm the specific retention period that applies to your account by contacting support in writing.
Most profile fields — display name, contact number, email address — can be edited directly in the account settings page after login. Fields that require identity verification to change, such as your registered legal name, need a support request with supporting documents. The account help centre lists which fields fall into each category.