Sports / App
This page sets out the terms that govern your account and how we handle the information you share with us on fc365. Access to our platform depends on local law and is available where permitted in your region. We keep our policy language direct so you know exactly where you stand.
When you open an account on fc365, you enter into an agreement that covers how we collect and use your information, how transactions through Touch 'n Go eWallet and FPX are recorded, and the conditions under which your account remains active. These terms exist to protect both you and the platform — they are not fine print to skip. Our policy applies to all account activity conducted through fc365, including wallet top-ups, game session records, and support interactions. Where local law in Malaysia affects eligibility or restricts certain features, we state that clearly in the relevant section rather than burying it in a catch-all clause. If any part of these terms changes, the updated version replaces the previous one from the date we publish it. You can review the current version here at any time. Continued use of your account after a policy update means you have read and accepted the revised terms. If you do not agree, the right action is to close your account before the change takes effect — we explain that process in the Rights section below.
Transactions processed through Touch 'n Go eWallet are recorded in your account ledger. The record shows the amount, timestamp and status. If a discrepancy appears, raise it via our support channel with the reference shown in your wallet history.
FPX transfers are logged at the point of instruction from your bank. Once a transfer clears, it appears in your fc365 account wallet. Queries about a pending FPX transaction should reference the bank-side reference number.
We retain account registration details and transaction records for the period required by applicable policy. You can request a summary of your stored data at any time through the support channel listed on this page.
Our legal terms apply to your direct relationship with fc365 — your account, your session activity, and the support we provide. They do not extend to third-party services that sit outside our platform, even if you reach them through a link we display.
The terms govern how you create, verify, and manage your fc365 account, including login credentials, wallet balance, and the account-closure process. These rules apply regardless of which device you use to access fc365.
Any movement of funds into or out of your account wallet — whether through Touch 'n Go eWallet, FPX, or another supported rail — falls under this policy. Transaction records are kept on your account dashboard after login.
The game catalogue, promotional material, and editorial content published on fc365 are covered by our content terms. This includes titles from Bigtime Gaming, Spadegaming, PG Soft and our other studio partners, which supply game content to the lobby.
Payment processors, studio platforms, and any external site you navigate to independently operate under their own terms. We do not govern those services, and our policy does not create obligations on their behalf.
You have concrete steps available to you under this policy — not just the right to read it. If you want to see the data we hold on your account, you can request a summary at any time by contacting our support team. If any detail is incorrect, you can ask us to correct it and we will confirm the outcome in writing via the same channel. For questions about how a specific transaction was recorded — a Touch 'n Go eWallet top-up that does not match your wallet app, or an FPX transfer showing a different status on your bank statement — raise it with support and include the reference numbers from both sides. That speeds up the review. If you decide to close your account, the closure request goes through the same support channel. We will confirm when the closure is complete and what happens to any remaining wallet balance under the terms in effect at that time.
Log in to fc365 and open your account dashboard. Your transaction history, session records and current wallet balance are shown there. The dashboard reflects the current state of your account in real time.
To update a name, contact email or other registered detail, contact support with the correction and your account reference. We verify the change before applying it and confirm completion back to you.
If a term on this page is unclear or you believe it has been applied incorrectly to your account, write to us through the support channel. Include the specific section and your account reference so the review team can respond accurately.
Account closure requests are handled through support. State that you want the account closed and confirm any outstanding wallet balance instruction. We process the closure and send written confirmation to your registered contact.
For policy-related questions, account corrections, or data requests, use the channels below. All enquiries are handled in English for Malaysia. Include your account reference in every message so the team can locate your records without delay.
Open the chat icon from any page on fc365. This is the fastest path for active account or transaction questions. Have your account reference and any relevant reference numbers ready.
For written policy queries, data requests, or account-closure instructions, send a message to our support address listed in the Help section of your account dashboard after login. We respond in writing to every policy request.
Your account dashboard on fc365 shows the current state of your wallet, transaction log and registered details. Most account-level questions can be checked there before contacting support.
We take a straightforward approach to data handling: we collect what is needed to run your account, record your transactions accurately, and do not share your details with parties outside our operational chain. Cookies on fc365 are used to keep your session active and to remember your language and lobby preferences — not for advertising profiles.
We keep account registration data and transaction records for the period our policy requires. When that period ends, records are removed from active storage. You can request details of what we hold by contacting support with your account reference.
Your account is protected by the login credentials you set at registration. We do not store payment PINs or full card numbers. For any suspected unauthorised access, contact support immediately through live chat so we can suspend account activity while we investigate.
Cookies on fc365 maintain your active session and store lobby preferences such as your last-viewed game category. You can clear or manage cookies through your browser settings. Disabling session cookies will require you to log in again on each visit.
When our policy changes, the updated version is published here with a revised date. To ask about a specific change, request a copy of a previous version, or report a concern, use the support channel listed in the Contact section above.
The questions below cover what we hear most from account holders reading this policy for the first time. If your question is not here, the support team can answer it directly.
Yes, provided access is permitted under local law in your region. Availability depends on local law and eligible regions in Malaysia. If you are unsure whether access is permitted where you are, check the eligibility section of the account registration page before proceeding.
Contact our support team through live chat or email, include your account reference, and request a data summary. We will compile the information held on your registered account and send it to your registered contact address. There is no fee for a standard data request.
When you submit a closure request, state your instruction for any remaining wallet balance. We process the closure according to the terms in effect at that time and send written confirmation to your registered contact. The account dashboard shows your current balance before you submit the request.
Yes. Contact support with the detail you want corrected and your account reference. We verify the change against your registered information before applying it. You will receive written confirmation once the correction is complete.
Log in to fc365 and open your account dashboard. Your full transaction ledger is shown there, including the amount, timestamp and status of each Touch 'n Go eWallet and FPX entry. For discrepancies, contact support with the reference number shown in that ledger.
Write to us through the support channel, reference the specific section of the policy you believe was applied incorrectly, and include your account reference. The review team will check the application of the relevant term and respond with their findings in writing.